Six Critical Questions

Questions

1. Can you schedule a “meet and greet” appointment at no charge to meet the veterinarian and his/her support team and tour the facility?

You should be given an opportunity to meet with the veterinary staff prior to making the critical decision of who to trust with the care of your pet. You should also have the opportunity to ensure that the facility is modern, clean, and equipped to deliver high-quality veterinary care.

2. Are the preventative health care recommendations up to date with the most current scientific research available in veterinary medicine?

Over the last decade, recommendations in veterinary medicine have moved from “one size fits all” medicine to customizing recommendations for each patient. Regarding vaccinations, studies indicate that your pet may not need to be vaccinated as frequently as previously recommended. Your veterinarian should customize the recommendations for your pet based on the pet’s specific history, age, physical exam findings, and risk factors.

3. Will your veterinarian work closely with specialists and does he/she have immediate access to the most recent developments and findings in veterinary medicine?

The knowledge base in veterinary medicine continues to expand exponentially so that it would be impossible for veterinarians to practice quality medicine without the support of specialists. Your veterinarian should regularly consult and offer referral to one or more of several specialty practices in our area. In addition, if your veterinarian is a member of the Veterinary Information Network he/she has immediate internet access to specialists in all areas and has the ability to search the largest and most up to date database in veterinary medicine today.

4. Will physical examination findings and veterinary recommendations be in a written format for each visit?

Upon leaving a veterinary hospital after a visit, it is often hard to remember all that was communicated about and for your pet. With each visit, your veterinarian should provide you with written examination findings and recommendations for optimal health. These exam findings and recommendations should be a part of your pet’s permanent medical record.

5. Are fees clearly presented & explained prior to delivery of professional services?

High-quality veterinary care does not come without cost. It is important that your veterinary team present in written form and thoroughly explain all fees before the delivery of services. Estimates should be agreed upon in writing before major procedures, hospitalization, or surgery.

6. Is the hospital accredited by the American Animal Hospital Association (AAHA)?

AAHA is an international organization of veterinary care providers committed to excellence in small animal care. Accredited hospitals must voluntarily meet AAHA’s high standards for hospital services and facilities in twenty specific categories. AAHA accredited are inspected periodically with a thorough on-site evaluation. Less than 17% of veterinary practices in the United States are AAHA accredited. For a list of AHAA accredited hospitals in your area go to www.aaha.org.

Answers

1. Can you schedule an appointment at no charge to meet the veterinarian and his/her support team and tour the facility?

Yes. At WAH, we welcome potential clients and encourage them to meet with our veterinary staff and tour our facility prior to making the decision to entrust us with the care of your pet. Our facility is modern, clean, and equipped to deliver high-quality veterinary care.

2. Are the preventative health care recommendations up to date with the most current scientific research available in veterinary medicine?

Yes. Each recommendation for your pet at WAH is based on the pet’s specific history, age, physical exam findings, and risk factors. Each member of our staff has many hours of continuing education and can visit the Veterinary Information Network (VIN) for the latest news in veterinary medicine. We were one of the first veterinary hospitals in North Carolina to adopt new vaccine policies (now almost 20 years ago), eliminating yearly over-vaccinating of our patients. Our staff is committed to providing the best veterinary care for your pet’s individual needs.

3. Will your veterinarian work closely with specialists and does he/she have immediate access to the most recent developments and findings in veterinary medicine?

Yes. The veterinarians at WAH regularly consult and offer referral to several specialty practices in our area. Also, veterinary specialists in radiology and surgery visit our practice on a regular basis to provide advanced services to our patients. Our veterinarians are members of the Veterinary Information Network which enables them to have immediate internet access to specialists in all areas and have the ability to search the largest and most up to date database in veterinary medicine today. All radiograph studies are reviewed electronically (usually the same day) by boarded veterinary radiologists.

4. Will physical examination findings and veterinary recommendations be in a written format for each visit?

Yes. Upon leaving WAH after a visit, a form will be provided to you with written examination findings and recommendations for the optimal health of your pet. These exam findings and recommendations are part of your pet’s permanent medical record.

5. Are fees clearly presented & explained prior to delivery of professional services?

Yes. It is our hospital policy that the veterinary team at WAH present in written form and thoroughly explain all fees before the delivery of services. Estimates are agreed upon in writing before major procedures, hospitalization, or surgery. Estimates for future procedures are sent with you when you leave or are mailed to your home time permitting. Our goal is to provide excellent health care with no surprises.

6. Is the hospital accredited by the American Animal Hospital Association (AAHA)?

Yes. WAH is accredited by AAHA, an international organization of veterinary care providers committed to excellence in small animal care. We voluntarily meet AAHA’s high standards for hospital services and facilities in twenty specific categories. We are inspected periodically by an AAHA representative who performs a thorough on-site evaluation.

Have questions? Please do not hesitate to contact us!

If you would like to make an appointment give us a ring at 919-383-5578. Or if you have any questions at all about how we can provide care for your pets, please don’t hesitate to get in touch with whatever is the most convenient fashion for you.